Managed Services

Infrastructure & Network Management

• 24/7 monitoring and maintenance of network infrastructure.

• Lifecycle management of on-premise and cloud/hybrid resources.

• Connectivity, LAN/WAN optimization, and scalability support.

Cloud & Application Management

• Managed public/private/hybrid cloud environments; cost control and performance monitoring.

• Application management, updates, patching, and high availability.

• Disaster recovery and business continuity services.

Cybersecurity & Compliance Managed Services

• Managed SOC (Security Operations Center), threat monitoring & incident response.

• Regulatory compliance services for Saudi standards (data residency, NCA regulations, ISO27001).

• Endpoint, network, and device security operations.

Service Desk & End-User Support

• Tiered helpdesk (L1-L3) with remote and onsite options.

• Single-point-of-contact support, incident tracking, SLA management.

• Device/user management for desktops, mobiles, peripherals, and the remote workforce.

Business Process & ICT Outsourcing [InnovaDigits]

• Outsource non-core ICT operations so clients focus on core business.

• Managed connectivity services for branches, WiFi/LAN/WAN managed infrastructure.

• Managed business applications stacks (ERP/CRM ops).

Content Management Services [Uxperta]

• Managed Digital Content Platform (creation, storage, publication) across channels.

• Workflow automation for content approvals, publishing, and archiving.

• Multilingual (Arabic/English) content governance, localization, version control.

• Managed Web CMS, DAM (Digital Asset Management), Intranet/Extranet content operations and support.

• Compliance and governance around content lifecycle (retention policies, regulatory archiving).